Precisely Enhances AI Capabilities in EngageOne™ RapidCX

Precisely Software Limited has unveiled enhancements to its EngageOne™ RapidCX platform, now featuring embedded AI agents and intelligent archive search. This Fall 2026 release aims to streamline customer communications, specifically for regulated industries such as banking, insurance, and telecommunications. The updates include AI-powered tools designed to create templates quickly, mask sensitive data, and facilitate efficient document retrieval.

Among the new features are the Communication Builder Agent, the Compliance Risk Scoring Agent, and the PII Masking Insight Agent, all supporting efficient communication while maintaining organizational governance and compliance. The Intelligent Archive Search function allows for easier access to archived communications, augmenting customer service and audit responses.

This update aligns with Precisely's strategy to integrate trusted data and automation capabilities into customer communication workflows, emphasizing the balance of AI efficiency with oversight and control.