Teleperformance Unveils 'Future Forward' Strategy for AI-Driven Growth

Teleperformance has launched 'Future Forward,' a strategic plan focused on integrating artificial intelligence with human expertise to drive growth. The company aims to expand its addressable market by enhancing its technology and fostering new business opportunities. A highlight of this initiative is the TP.ai FAB platform, which integrates AI and human expertise at scale.

Teleperformance has also acquired "Agents Only" to boost its AI data services, enhancing its capability to deliver AI-enabled crowdsourcing. Collaborations with AI firms like Sanas and Parloa further expand its AI offerings.

The company aims for robust financial growth by 2028, with projections of generating €3 billion in net free cash flow. Strategic partnerships with entities like Carnegie Mellon University are expected to bolster its AI-human augmentation research.

Teleperformance's strategic plan aims to cement its status as a leader in digital business services, enhancing shareholder value and strengthening industry position.